We strongly suggest that customers remove all jewellery before taking care of infants, playing with pets, sleeping or participating in sports activities to avoid damage or deformation caused by pulling and bending.
Exposure to certain irritant chemicals or perfumes can cause damage to jewellery. Please do not allow metal products prolonged exposure to moisture.
Precious metal goods can be cleaned by silver cloth or softcloth.
Copper or brass products can be cleaned byapplying copper oil.
Eunice Kuo Metalwork will only be responsible for repairing products manufactured by our brand. There will be no charge for basic cleaning.
Please feel free to contact us and deliver your item(s) to our head office and use *Signature Required* service only.
You will be responsible for delivery and return fee.
If the product is damaged, deformed, broken, etc., please take photos and contact us before you send the piece.
We will inform you of the possible repairing methods and the estimate repairing cost according to the damage status.
We will proceed with the repairing process after all terms are agreed.